Frequently Asked Questions

What Personal Information We May Collect

The personal information we collect depends on how you interact with us. It may include:

• Your name
• Residential, business or service address
• Telephone number
• Email address
• Details submitted through a website form
• Information about your property and the tree work required
• Photographs or videos you provide for an initial assessment
• Appointment and quotation details
• Records of services supplied
• Payment, invoice and transaction information
• Communications between you and Trees R Us Tasmania
• Feedback, testimonials or reviews you provide
• Technical information generated when you use our website

We generally collect only the information reasonably required to respond to your enquiry, prepare a quote, provide services, manage our business or meet applicable legal obligations.

Please avoid sending sensitive personal information that is not relevant to your tree service enquiry.

How We Collect Personal Information

We may collect personal information directly from you when you:

• Call, email or contact us through our website
• Request a free on-site quote
• Arrange tree removal, pruning or another service
• Send photographs or information about your property
• Communicate with us during or after a project
• Pay an invoice
• Provide feedback, a review or a testimonial
• Interact with our social media pages

In some situations, information may be provided by a property manager, real estate agent, business representative, contractor, family member or another person acting on your behalf.

We may also collect limited technical information automatically when you visit our website, depending on the tools used by the site.

Why We Collect and Use Your Information

Trees R Us Tasmania may collect, hold and use personal information to:

• Respond to enquiries
• Arrange property inspections
• Prepare and provide quotations
• Schedule and complete tree services
• Contact you about an appointment or project
• Issue invoices and process payments
• Maintain business and service records
• Manage commercial and supplier relationships
• Improve our website and customer service
• Respond to feedback or complaints
• Protect our legal rights and manage safety risks
• Meet insurance, taxation, workplace safety and other legal obligations

We will not use your personal information for an unrelated purpose unless you have consented to that use or the use is otherwise permitted or required by law.

Website Information, Cookies and Analytics

When you use our website, certain technical information may be collected automatically. This may include your internet protocol address, browser type, device type, pages visited, the time spent on the website and the website that referred you to us.

Cookies and analytics tools may be used to understand how visitors use the website, identify technical problems and improve its performance. Cookies are small files stored on your device by a website.

You may be able to disable or delete cookies through your browser settings. Doing so may affect the way some parts of the website operate.

Photographs and Property Information

Customers may provide photographs of trees, stumps, access areas or other parts of a property to help us understand the work required. We may also take photographs for quotation, safety, project planning or service-record purposes.

We will not knowingly publish identifiable photographs of your property for promotional purposes without permission. Images used for internal records may be retained where reasonably required for business, insurance, safety or legal purposes.

How We May Disclose Personal Information

We may share relevant personal information with trusted third parties when reasonably necessary to operate our business or provide the requested services. These parties may include:

• Employees and contractors involved in the work
• Website hosting, email, data storage and technology providers
• Accountants, bookkeepers and professional advisers
• Payment and banking service providers
• Insurers and insurance advisers
• Government bodies, councils, regulators or emergency services
• Utility providers or relevant authorities where infrastructure is involved
• Legal advisers, courts or law enforcement agencies where required

We take reasonable steps to limit disclosures to the information required for the relevant purpose.

We do not sell or rent customers' personal information.

Overseas Service Providers

Some website, email, cloud storage, analytics or technology providers may process or store information outside Australia. The location of this processing may vary according to the providers used and their infrastructure.

Where overseas services are used, we take reasonable steps appropriate to our circumstances to select reputable providers and protect the information entrusted to them. However, overseas recipients may be subject to privacy laws that differ from Australian requirements.

How We Protect Personal Information

Trees R Us Tasmania takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include restricting access to records, using password-protected systems, maintaining appropriate physical and electronic security, and limiting information provided to contractors or service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure. If you send information electronically, you do so with an understanding of this inherent risk.

How Long We Keep Personal Information

We retain personal information for as long as it is reasonably required for the purpose for which it was collected, to provide services, maintain business records or comply with taxation, insurance and other legal obligations.

When information is no longer required, we may securely destroy it or remove identifying details, subject to any legal requirement to retain it.

Accessing or Correcting Your Information

You may contact Trees R Us Tasmania to ask what personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected.

We may need to verify your identity before providing access or making a correction. In limited circumstances, access may be refused where permitted by law. If this occurs, we will explain the reason where it is reasonable and lawful to do so.

To request access or correction, contact us using the details at the end of this policy.

Remaining Anonymous

You may browse the public sections of our website without identifying yourself.

However, we will generally need your name, contact information, property address and details of the work required to inspect a site, prepare an accurate quotation or provide tree services.

Direct Marketing

Trees R Us Tasmania may occasionally contact existing or prospective customers with information about relevant services, subject to applicable laws.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided in the communication, where available. Service-related communications, such as quotation or appointment information, are not marketing messages.

Links to Other Websites

Our website may contain links to third-party websites, platforms or social media pages. Trees R Us Tasmania does not control the privacy practices or content of these external sites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Privacy Concerns and Complaints

If you believe your personal information has been mishandled, please contact Trees R Us Tasmania and provide details of your concern. We will review the matter and aim to respond within a reasonable period.

We may contact you for further information to help us investigate and resolve the issue.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner through its official website at www.oaic.gov.au.

Changes to This Privacy Policy

The Trees R Us Tasmania Privacy Policy may be updated when our business practices, website systems or legal obligations change.

The latest version will be published on this website with the date of the most recent update. We encourage visitors to review this page periodically.

Contact Trees R Us Tasmania

For questions about this Privacy Policy or requests concerning your personal information, contact: